Frequently Asked Questions

How To Measure A Dog

Use a soft measuring tape to measure around the dog’s neck, chest, girth or length.  If you need help, please email us.   Please view the image below or the size chart within each product description. 

Custom Orders / Availability

Please note that some of our designs are custom-made.  This means that the item was created specifically for your pet based on the size information you have provided to us.  For this reason, custom orders may not be exchanged, returned or refunded.  We will contact you about any custom order to assist you in choosing the right size or color.

Designer Ready Wear Clothing

Each designer sizes a little differently.  There is a size chart or link on each product page to that manufacturers sizing information.  Feel free to email us with any sizing questions and if we do not know the answer, we will contact the designer to get that information.

Availability /Order Processing Time

We do not keep stock on all sizes of available items.  If an item is in stock, we will ship your order immediately.  Other times orders may need to be shipped directly from the designer.  Most items will ship within 2 to 4 days.  Custom orders ship after the item is completed for you.  We will email you with updates about your custom order.  During holiday seasons, the processing time can be slightly longer.  Some orders may ship separately but you will only be charged one fee.  

Custom orders may take 2 to 4 weeks to ship.  If you have, any questions feel free to email us prior to ordering.

Shipping Policy

Many of Chloe Cole items are shipped to you directly from the designer.  For this reason, please allow 1 to 2 weeks for delivery.  Any items that are currently in stock will be shipped immediately.  The preferred carriers of Chloe Cole are FedEx, UPS and USPS Priority Mail.  Tracking numbers are available upon request.  For tracking information, please call us at:  (209) 815-9663.

Shipping & Delivery

If your total is between:
Shipping Is:
$0.01 USD
to
$25.00 USD
$7.95   USD
$25.00 USD
to
$50.00 USD
$7.95   USD
$50.00 USD
to
$100.00 USD
$7.95   USD
$100.00 USD
to
$150.00 USD
$7.95   USD
$150.00 USD
to
$200.00 USD
$7.95   USD
$200.00 USD
to
$250.00 USD
$7.95   USD
$250.00 USD
to
$300.00 USD
$0.00   USD
$300.00 USD and up
to

$00.00 USD

At this time, CHLOE COLE PET COUTURE ships merchandise only to locations within the continental United States and not to international locations.  CHLOE COLE PET COUTURE does not ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands.  The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.  Insurance may be available for an additional fee.

Sales Tax

CHLOE COLE PET COUTURE charges sales tax for merchandise ordered on this Web site based on the applicable CA. state sales tax rate and the location to which the order is being shipped.  Items purchased and shipped to addresses in California are subject to applicable sales tax.

Returns

We guarantee your satisfaction.  If you are not 100% satisfied with your purchase, simply return it to us in its original unused condition within 7 days of receipt for merchandise exchange or store credit.  Store Credits will not include the shipping and handling costs. Custom orders may not be returned, but we offer assistance with each custom order. 

We reserve the right to determine if a product is in used or non-saleable condition.  Special Value (i.e. sale or clearance items), treats and other perishables are final sale.  For pet health reasons, shoes cannot be returned. We will be happy to help you choose the correct size.

Please call 209-815-9663 for a return confirmation number. You may also email us for a return confirmation number. 

Non-returnable "Custom" and "Special Order" items cannot be exchanged or returned.  Please note details within each item's description.  One exchange per item is permitted on non-custom orders.  Second and subsequent exchanges will incur a $5 charge per item.  Order add-ons cannot be accepted and will need to be placed separately if the original order has been processed. 

Privacy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options).  CHLOE COLE PET COUTURE reserves the right to change its payment procedures at any time without prior notice to you.  Your payment is secure and credit information is not visible to anyone except the merchant bank.  Chloe Cole Pet Couture cannot view any credit information. We will never share or sell your information with third party companies.

Store Hours

We pride ourselves on our customer service.  We are always willing to assist you with any problems, issues, complaints or compliments you may have.  Please contact us during our customer service hours.  We will respond as soon as possible.

Email: Click  Here
Telephone Number:  209-815-9663    Please leave a message and we will return your call.
Customer Service Phone Hours: 8:00 a.m. to 8:00 p.m. Monday - Saturday.
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